Questions practices ask.

When a call to your practice rings out, ZinqLeads texts the patient back within about 30 seconds, holds the SMS conversation in your practice’s voice, and works routine enquiries toward a booking — then reports the estimated booked value. Warm patients land in your dashboard ready for your team to book with one tap.

Onboarding is done for you and we aim to have you live within about 7 days. You keep your existing number, we set up the forwarding and tune the agent to your practice’s voice, and you’re live — no hardware, nothing to install.

New practices start in review mode: the agent drafts each routine reply and nothing sends until you tap Send in the dashboard. Only the fixed emergency safety replies send straight away. Switch to auto-send whenever you trust it.

The agent recognises urgency. Severe pain is flagged urgent and your nominated contact is alerted immediately; red-flag symptoms trigger fixed, NHS-aligned 999/111 signposting. It never diagnoses — it flags urgency and gets the right people moving.

No. Text-back tools send one canned SMS. ZinqLeads re-engages unchased treatment plans, classifies replies, schedules nudges, and reports the estimated booked value — where the value lives in the long tail, not the first reply.

Just your phone number, via call forwarding — it works with any provider, nothing to install. Unchased treatment plans and open enquiries come in as CSV. Setup is ~30 minutes during the walk-through call.

One flat £199 a month, everything included. No setup fee and no per-message charges.

No. It’s month to month — stay because it works, not because you’re locked in.

Any month, no commitment. We’ll export your leads as CSV the day you ask.

Each location keeps its own number and gets its own forwarding setup, dashboard, and £199 line item. Tell us at the walk-through how many sites you run and we will set them up together.

We sign a DPA before go-live. The privacy notice lists every category of sub-processor we use, and the named list is available on request. Your database is hosted in a UK/EU region; where data is processed outside the UK (for example by our SMS and AI providers), we rely on the UK International Data Transfer Addendum.

Every message carries opt-out wording. A patient replies STOP and messages stop immediately — the number is suppressed so it can’t be contacted again by accident.

Patient records are kept for up to 24 months from last activity, then deleted automatically — unless your practice agrees a different period in the DPA.